Profound is an award-winning experience design agency obsessed with building solutions for better customer experiences. As an experience agency they bridge the gap between business and technology teams. Profound were early adopters of MACH principles - their API-first, cloud-native, headless front-end ethos to delivering projects grew out of years of frustration of being constrained by technologies when trying to deliver ideal customer experiences. Now their expert, UK-based team works together across strategy, design, development, support and optimisation to create unconstrained headless sites that perform – no more not being able to deliver on designs due to platform limitations. By putting the customer in focus, Profound helps everyone understand the value of each project in a way that is easy for the whole business to understand and rally behind. With a strong focus on the customer experience, Profound really understands how to use search and product data to help customers discover products in the best way possible. If you need a partner that can help you deliver value to customers, support you across the entire digital estate, craft beautiful headless digital experiences and mature your teams along the way – these are the folks to call.

Services

Profound specialise in experience design, headless websites, search & discovery journeys, content strategies and personalisation, DAM, CMS, CDP implementations, customer research, data strategies, enterprise architecture and ongoing optimisation.

Their practices include:

• Experience Design
• Experience Implementation (Development)
• Digital Optimisation & Support
• Strategy, Data & Research